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Frequently Asked Questions
I am here to help make your purchase of my work a success. If you cannot find answers to any of your questions, please contact me. It is my pleasure to answer your questions directly and to solve any issues if they arise. I look forward to working with you!
What is your Policy on Returns and Refunds?
Your satisfaction is guaranteed. If you are not completely satisfied with your purchase, I will refund your money less the return shipping charges. For a refund it is necessary to return the art to me within 7 days of receiving the original artwork or print. Return shipping charges and return shipping insurance on the art or print are the responsibility of the buyer.
What is your Shipping Policy on Original Artwork?
I take great care in personally packaging all my original artwork that is shipped. Each work of art is shipped separately even if multiple paintings are ordered, with the exception of small packages. The artwork will be shipped within 10 days of receiving the order. Shipping costs for original artwork in the continental US is calculated during checkout. For a quote on international shipping and shipping to Hawaii and Alaska, please contact me.
I have always had excellent results when shipping my work; however, if your shipment is damaged, please email me pictures of the packaging and the artwork asap. I will address the problem.
What is Your Shipping Policy on Fine Art Prints?
A cost for shipping fine art prints on paper, canvas or metal is calculated during checkout. My fulfillment partner Skyline Art Prints is located in Austin, TX, USA. Therefore, during checkout, do not select "Pick Up" unless you live in the Austin Area. Skyline is highly regarded for their quality work and shipping practices. However, if your print is damaged during shipping please keep all packaging. Contact Skyline Art Prints for further instructions to replace your print: 512-497-2822 or admin@skylineartprints. Of course, I am available to assist you if necessary.
Can I purchase Original Artwork Unframed?
Most of my original paintings and drawings are framed.
I am happy to ship any piece unframed if you prefer. Please contact me for a price before checking out.
What Documentation Will I Recieve with Original Artwork?
All original paintings and drawings are either signed on the front or the back of the piece. You will receive a certificate of authenticity shortly after you receive the piece.
How Can I Keep up with Your New Work?
Let's stay in touch! Receive news about my most recent work by joining my newsletter. I send one or two messages a month. Your information will not be shared, and you can opt out at anytime. You will also receive exclusive discount offers. Please follow me on facebook and instagram to see new work fresh out of the studio.
Any Other Questions?
Please contact me or call me at the studio: 419-724-5366.
I look forward to talking to you soon!
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
If you are not completely satisfied with your purchase please return it to me within 7 days and I will refund your money. Artwork must be insured by the customer and return shipping is at customer's expense. Please take photos of artwork and package before returning. In the event a print is damaged during shipping, please keep all packaging and contact Skyline Art Prints for further instructions to replace your print: (512) 497-2822 or admin@skylineartprints. If your original artwork arrived damaged, please keep all packaging and contact me: (419) 724-5367 or aclarkson@cisp.com.
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
Only museum quality archival materials are used in the creation of all original artwork and fine art prints.
